Rooftops, Brooklyn – Fidelia Bridges Art Print

Art print delivery

Our art prints are made to order on 200gsm Enhanced Matte Art Paper, with unframed and framed options available. We deliver prints to the United Kingdom, United States, Australia and selected European countries: Austria, Denmark, France, Germany, Ireland, Italy, the Netherlands, Spain and Sweden.

Choose your delivery country

Use the country / currency selector in our menu or footer, or choose “Change country” beside the delivery estimate on a print product or trio page. This updates the prices, currency and delivery estimate for your selected destination. Your final delivery address, available services and delivery charge are confirmed at checkout.

Delivery charges

Delivery is calculated for your basket using the destination and combined shipping weight of the items. Larger framed prints and orders containing several items may cost more to deliver. The final charge is shown in your checkout currency before you pay.

• UK: eligible print orders of £120 or more qualify for free standard UK delivery. For smaller orders, the charge is calculated at checkout.
• United States and selected EU countries: standard delivery rates depend on your destination and basket.
• Australia: standard print delivery starts at £7.99 for smaller unframed orders, shown in your selected currency. Larger prints, frames and multi-item orders use the applicable basket-weight band.

The free UK delivery offer does not apply to international orders or furniture delivery. Products supplied separately may have separate delivery charges.

Where your prints are made

We work with regional production partners to fulfil standard print and frame orders closer to their destination wherever available. Our regional framing locations are Edinburgh for the UK, Charlotte, North Carolina for the US, Venlo in the Netherlands for the EU, and Melbourne for Australia. The production location may vary with the product and order.

Baroque Black and Baroque Gold frames are available for UK delivery only.

Estimated delivery dates

The estimated delivery window shown on the print product and trio pages includes both production and standard delivery time. It changes with the selected country and print finish. Estimates are working-day estimates rather than guaranteed arrival dates; public holidays, peak periods and carrier delays can affect delivery.

If you need an order for a particular date, please contact info@oldtownmagick.com before ordering. Any available delivery upgrades are shown at checkout. We will email you when your order is dispatched, with tracking information where provided by the delivery service.

Packaging and separate parcels

Prints are protected in packaging suited to their size and format; framed artwork is securely packaged for transit. Packaging can vary between production locations. Items made at different facilities may arrive separately and on different dates.

Stationery, gifts, antiques and furniture

Notebooks, cards and other gifts have their own delivery options and may be produced and sent separately from prints. Availability and charges depend on the product and destination. Antique and vintage furniture delivery is UK only and may require a separate courier quotation or arrangement; please check the individual listing.

Other destinations and delivery questions

A country appearing in the currency selector does not guarantee that every product can be delivered there. If checkout offers no delivery option for your basket or address, please contact us before ordering. Any applicable taxes or import charges depend on the product, fulfilment route and destination; check the information shown at checkout and contact us if you need clarification.

If an order arrives damaged, please keep its packaging and email us with your order number and photographs so we can help. For returns information, see our returns policy.

As all prints and frames are made-to-order in our workshop, unfortunately we cannot offer refunds or exchanges on these items, unless the item arrives damaged or defective. For home decor, antiques, and other non-custom items, we offer the following return and refund terms:

Time to Return

The product(s) must be in the same condition that you received them—undamaged and returned with the original packing slip. The return period varies depending on the type of product:

• Art Prints & Frames: No refunds or exchanges, as these items are made-to-order.
• Antiques, Homewares & Other Items: Must be returned within 30 calendar days.

Requesting a Return Address

To request a refund for eligible items, please contact our customer care team by emailing marcus@oldtownmagick.com In your email, please include:

• Your order number
• The reason for the refund
• Photos of the product(s) if damaged or defective

Returns & Refunds T&Cs

• Return Shipping: You, the buyer, will be responsible for the return postage fee. We recommend using a tracked service, as we cannot accept responsibility for items that are not received. Vintage/Antique/Furniture items must be returned via an approved courier partner. You, the buyer, will be responsible for the return courier fee. 

• Tracking Information: Once the item has been shipped back to us, please provide any available tracking information.

• Refund Processing: After we receive and inspect your returned item, we will process your refund. Refunds will be credited to your original payment method within 5-7 working days. Please retain a receipt of your return for reference.

• Damaged or Late Returns: If the product is damaged or returned after the allowed return window (30 days for homewares/antiques), you will not be eligible for a refund.

Non-Refundable Items
Personalised/customised orders are not eligible for refunds or returns.

Contact Us

If you have any questions or need further clarification, please contact us at marcus@oldtownmagick.com